Let’s get you sorted
Answers on accounts, games, privacy and breaks. Still stuck? Message us or email [email protected].
Sign-in and accounts
You need a free account to play. Sign in with your email and password, or tap “Continue with Google”. Forgotten your password? Get a reset link; it works for one hour. Accounts made with Google have no password, so use the Google button. Five wrong passwords in a row pause password sign-in for 15 minutes.
A game won’t start
Use “Restart game” under the game window, check your connection, and make sure nothing in your browser is blocking the page. Still no luck? Tell us which game and which browser you’re using.
Credits are virtual and belong to the game you’re in, with no cash value, so there’s nothing to refund, buy, sell or withdraw.
Privacy requests
You can delete your account yourself from My account at any time. To see or correct what we hold, send a privacy request from the email on your account. The Privacy Policy lists exactly what we keep.
Breaks and restrictions
Want some time away? Ask for a break or ask us to restrict or close your account, writing from the email address on your account. A session timer and hourly reminder are built into every page.
We’re not a crisis or counselling service. For free, confidential help with gambling worries, see Responsible Gaming.